From inspection to repair, with no surprises.
Here's exactly what happens to your device when you bring it to us, step by step. No surprises, no hidden charges, no sending it away for weeks.
1. Book or walk in
Any timeBook a drop-off time online, or just walk in. Tell us what's wrong — cracked screen, dying battery, charging trouble — and we'll confirm the price up front before anything happens.
2. Free inspection and quote
Assessment at drop-offWe check the device in front of you, confirm exactly which part needs replacing and give you a firm quote. No work starts without your OK — and there's no charge if you decide not to go ahead.
3. The repair
Turnaround time depends on the fault, repair required and parts availability. We’ll provide an estimated timeframe after diagnosis.Your device is repaired on the bench in store using high-quality aftermarket parts. Cameras, sensors and seals are transferred across carefully where applicable. Repairs normally do not require erasing your device. Please back up your data before bringing it in, as data preservation cannot be guaranteed.
4. Full testing
Before collectionBefore it leaves the bench we test everything: touch response, display, cameras, speakers, microphones, charging and wireless charging where fitted. Screen repairs come with a free tempered glass protector fitted on the spot.
5. Pick-up and warranty
After repairMost repairs are done while you wait; turnaround depends on the fault, repair required and parts availability, and we'll confirm an estimated timeframe after diagnosis. Warranty cover ranges from 3 to 12 months depending on the repair and part selected; screen replacements have 3 or 12 months of cover depending on the selected screen.
Ready when you are
Check the price for your repair, book a time that suits you, or just walk in — most repairs are done while you wait.